Returns and Exchanges


If you are not fully satisfied with your purchase, please contact us. Due to hygienic reasons, we cannot accept returns of worn products. However, we may be able to offer exchange, store credit or refund on products that are defective or have been shipped in error.  Defects or shipping errors must be reported to our return department within ten (10) days of purchase. If product has been determined to be defective or shipped in error, a refund or store credit will be offered in the amount of your original purchase. Shipping and handling charges may apply.

To return product that is not defective or shipped in error, please contact us within ten (10) days of purchase. Unworn product, deemed to be in saleable condition, may be returned within thirty (30) days of purchase. When returning an item that is not defective or shipped in error, OST representatives and customers will be given a store credit or refund at a rate of 90% of the original product purchase price to cover costs associated with restocking. Shipping and handling charges from the original purchase will be not be refunded.  

You must have your original order receipt in order to process any return or exchange.

Please contact us to make arrangements for your return or exchange.